Coldwell Banker Hugh Durham & Associates thank you for visiting our websites. We are committed to respecting your personal information, and this Privacy Policy is provided to clarify how we collect and use the information you provide us. Please understand that by using our websites and the other services we make available to you, you are agreeing with the terms of this Privacy Policy. If you have any questions, comments or concerns, please contact us as indicated below.

What does this privacy policy apply to?

This Privacy Policy applies to the websites for Coldwell Banker Durham & Associates. It also applies to all real estate services made available for your use, and to services offered through affiliated companies with which we, directly or indirectly, share common or partial ownership or have a contract and relationship. Examples include residential real estate brokerage services, home-related service referrals, title/escrow insurance, and mortgage lending.

What types of information are collected and how is it used?

If you use our websites or other real estate services, we may collect personal information from you (such as name, contact information and, depending on the service involved, more extensive financial/credit history information). This information is only collected from you on a voluntary basis (you are the one who decides whether to supply it or not). This information allows you to access and fully utilize our website features, to assign a sales associate to assist you, and to access other services we make available. We may also use your contact information to contact you by email or telephone to confirm your satisfaction with our services or to provide additional information about other services available.

As outlined below, we may also collect unique usage information related to your use of our websites. This information may be linked to your personal information, and is collected to allow us to provide you with the information you have requested or have asked to have stored, to help us understand how our customers use our websites, to assist us in planning new features and services, and to allow us to better respond to your needs and interests.

When and with whom do we share your personal information?

We do NOT sell, rent, or otherwise provide access to your personal information to any third parties, with the following limited exceptions:

• When we employ business affiliates and/or agents to provide services on our behalf. In such cases, your personal information will continue to remain confidential.
• If we, in good faith, are required to disclose it to comply with legal processes, or we need to do so to protect your, our or the public’s rights or property interests.
• If our company is involved in a business transfer with a third party. In such circumstances, the surviving entity will be responsible for this Privacy Policy and the personal information collected from you.
• When we are partnered with third parties, to which we may also include links in our products or websites. We are not responsible for such third parties’ privacy practices or content, and we recommend that you review their privacy policies in order to understand their privacy and information collection practices.

What about cookies?

To permit your efficient use of our websites, we use cookies (small files stored in your computer—not tasty dessert treats), which let us know when and how you accessed our websites, and let us know that you are a prior customer (so that you will not have to re-enter all of the information you previously provided to us every time you access the sites).

Do you provide ongoing service updates or other information?

Periodically, we may send emails or place telephone calls to our customers or website visitors to provide news, special offers and other information relating to services that are available to them through us. You may unsubscribe to these communications by contacting us as indicated below, or by clicking on the link provided at the bottom of our emails to you.

What happens if I decline to provide personal information or remove or reject passive information gathering?

If you choose not to submit personal information, or if you choose to configure your browser to remove or reject cookies or other passive data collection, you will not be able to fully utilize our website features, and we will not be able to make our services fully available to you (e.g., you will not be able to create a “My Favorites” cache, and will not be able to obtain title insurance or mortgage services).

How do I learn about changes to this Privacy Policy?

We may periodically update our Privacy Policy. Please understand that it is your responsibility to review this Privacy Policy frequently to remain informed about any changes to it, which will always be available for your review on our websites.

What should I do if I have a question or a problem?

While we strive for error-free performance, we cannot always catch an unintended privacy issue. As a result, we encourage your questions and comments about privacy concerns, about this Privacy Policy, and about our websites and other services. Please direct them and any exchange requests to us at:

Coldwell Banker Hugh Durham & Associates
Email: privacy@cbdurham.com
Mail:ATTN: Privacy Policy Administrator
1008 North Main Street
Anderson, SC 29621
864-225-3788